Key Account Manager

Job Summary

A company is looking for a Key Account Manager to oversee client accounts and enhance customer service operations.

Key Responsibilities

• Interact with clients and build relationships to ensure their needs are met
• Develop and oversee the implementation of client service protocols
• Create monthly and quarterly departmental reports to assess performance against KPIs

Required Qualifications

• Prior experience in customer-facing roles
• Understanding of logistics and warehouse management
• Proven experience in a leadership role
• Strong organizational skills
• Experience in coaching and supporting team members