COBRA Account Manager

Job Summary

A company is looking for a COBRA Employer Services Specialist.

Key Responsibilities

• Oversee day-to-day COBRA administration for Employers and Partners
• Manage annual renewal processes and respond to client inquiries within service level agreements
• Act as a liaison between clients and internal teams, providing necessary reporting and resolving escalations

Required Qualifications

• Experience with COBRA administration and related tools is a plus
• Ability to develop long-term relationships with clients to enhance satisfaction and retention
• Familiarity with Employer Group plan designs and file schedules
• Willingness to work flexible hours, including possible holidays and overtime
• Experience in a customer service role preferred