Technical Account Management Manager

Job Summary

A company is looking for a Manager of Technical Account Management.

Key Responsibilities:

• Lead and develop a high-performing Customer Success Team for complex technical implementations
• Develop and oversee team metrics related to customer success and satisfaction
• Manage customer relationships throughout the entire customer lifecycle, ensuring successful onboarding and implementation

Required Qualifications:

• 7+ years of experience in a technical software delivery role with 3+ years in management
• Post-secondary education in a technical program, business administration, or equivalent work experience
• Experience in resource management, financial oversight, and contract/SOW creation
• Strong knowledge of Agile methodologies, particularly in software and technology implementations
• Experience with healthcare technology and familiarity with healthcare standards (e.g., FHIR, HL7) preferred