Senior Director of Technical Services

Job Summary

A company is looking for a Senior Director of Technical Services to lead a team focused on customer retention and growth.

Key Responsibilities

• Collaborate with customers to ensure they realize the full potential of solutions and advocate for their needs within the organization
• Develop strategies to enhance customer satisfaction and identify growth opportunities within existing accounts
• Lead the Professional Services ARR line of business, ensuring profitable operations and effective project delivery

Required Qualifications

• Bachelor's Degree in Project Management, Business Administration, or a related field, or 13-15 years of related experience with 9-10 years in management
• Proven experience in a leadership role within post-sales management, professional services, or customer support, preferably in a technology-driven environment
• Strong consulting background with the ability to translate customer needs into effective service solutions
• Deep understanding of customer success principles and experience in developing post-sales strategies
• Familiarity with AI, automation, and emerging technologies to enhance service delivery