Lead Pharm PA/Appeals Technician – National Remote

About the position

Responsibilities
• Review team stats/adherence and provide feedback on individual and team progress.
• Ensure open communication with team members for consistency and success.
• Apply knowledge/skills to complex activities and remain available to staff for questions.
• Inform staff of all procedures and updates, including training and refreshers.
• Make recommendations on efficiencies and improvements to existing workflows.
• Assist with various duties/projects as assigned by the supervisor.
• Monitor tech’s OOA CCR and address ancillary tasks close to SLA for techs.
• Work in production, maintaining a production expectation of 50% of the shift.
• Assist regional or other personnel via SharePoint requests or email.
• Take escalated and/or supervisor calls for complex tech cases.

Requirements
• High School Diploma/GED (or higher).
• Current and unrestricted Pharmacy Technician State license OR National Certification OR ability to obtain prior to date of hire.
• 4+ years of experience as a Pharmacy Technician.
• 1+ years of Prior Authorization Pharmacy experience.
• Ability to work 8-hour shifts between 9:00am – 10:00pm CST from Monday – Friday.

Nice-to-haves
• Experience leading personnel towards exceptional performance results.
• Understanding of call center performance metrics and measurements.
• Solid communication skills, both written and oral.
• Ability to hold team accountable and follow through on tasks.
• Strong time management and attention to detail.

Benefits
• Paid Time Off which accrues with the first pay period plus 8 Paid Holidays.
• Medical Plan options with Health Spending Account or Health Saving account.
• Dental, Vision, Life & AD&D Insurance, Short-term and Long-term Disability coverage.
• 401(k) Savings Plan, Employee Stock Purchase Plan.
• Education Reimbursement, Employee Discounts, Employee Assistance Program.
• Employee Referral Bonus Program, Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).