Senior IT Application Support Analyst

Job Summary

A company is looking for a Sr. IT Application Support Analyst (Level 3 Support).

Key Responsibilities

• Troubleshoot and analyze system issues, participating in shift and on-call rotations
• Manage application monitoring and proactively address performance problems
• Onboard new clients onto digital solutions and collaborate with engineering teams to resolve issues

Required Qualifications

• US Citizenship and eligibility for U.S. Government security clearance
• Minimum Bachelor's degree or applicable work experience
• At least 5 years of experience in leading and supporting enterprise-level applications
• Experience with cloud platforms such as Google Cloud or AWS
• Strong experience in Linux and familiarity with DevOps best practices