Senior IT Service Manager

Job Summary

A company is looking for a Senior IT Service Manager to assist with the overall IT service catalog and enhance the efficiency of IT service operations.

Key Responsibilities

• Develops strategies and plans for IT service operations, ensuring high quality and availability
• Oversees operational activities for IT service and support teams to improve response practices and reduce service volume
• Manages system events processing and provides technical guidance to analysts executing service operations

Required Qualifications

• Bachelor's degree in a quantitative or business field or equivalent experience
• 4 - 6 years of related experience in IT service management
• Knowledge of ITSM, ESM, and relevant network systems
• ITIL Foundations v4 certification preferred
• Experience with Linux, Unix, Windows Server, and Active Directory is desired