Senior Manager, Network Operations

Job Summary

A company is looking for a Senior Manager, Network Operations.

Key Responsibilities

• Oversee and manage the 24/7/365 Network Operations Center, including planning, implementation, and support
• Hire, train, and develop NOC staff while managing day-to-day operations
• Establish and maintain service level agreements (SLAs) with vendors and ensure compliance with regulations

Required Qualifications

• 8+ years of experience in data center/WAN/LAN/telecommunication administration and network operations management, with 3+ years managing NOC teams
• Experience in implementing call center and contact center solutions for enterprises
• In-depth knowledge of data center facilities management and large-scale storage area networks (SAN)
• Preferred degree in Computer Science, Engineering, IT, or a related discipline
• Knowledge of telecommunications systems including SIP, PBX, and call routing