GCP Certified Genesys Architect

Job Summary

A company is looking for a Genesys Cloud Architecture.

Key Responsibilities

• Provide advanced troubleshooting for applications and systems, including 24 x 7 on-call support
• Design, develop, and deploy contact center solutions, including IVR call flows and contact routing
• Gather and document business requirements from stakeholders across various teams

Required Qualifications

• 8+ years of experience in Genesys Contact Center
• Mandatory GCP certification; ITIL Foundation preferred
• Experience with SIP protocols and Genesys Framework and Architecture
• Proficiency in programming languages such as JavaScript and Python
• Strong understanding of contact center technologies, including IVR and call routing