Senior Program Manager

Job Summary

A company is looking for a Sr Program Manager to support AI communications integration efforts in a remote capacity.

Key Responsibilities

• Support Plan Manager project activities including email labeling, data extraction, and QA tasks
• Facilitate user testing, training sessions, and maintain documentation for AI communications integration
• Manage issues log and serve as the primary contact for Plan Managers regarding project-related issues

Required Qualifications

• Minimum 5 years of experience in financial services, preferably in retirement recordkeeping or Plan Management
• Experience with documentation, training, and QA processes
• Strong experience with workflow ticketing systems, Omni 5.2/7.4, and Salesforce
• Proven ability to manage sensitive client relationships and complex service issues
• Strong organizational, analytical, and project management skills