Implementation Manager II

Job Summary

A company is looking for an Implementation Manager II, Customer, North America.

Key Responsibilities:

• Plan, lead, and execute complex project engagements, ensuring seamless customer transitions to account support teams
• Develop internal and external workflows and training documents across multiple service lines
• Analyze project risks, communicate issues, and mentor team members to support customer project needs

Required Qualifications:

• Bachelor's degree in Management or related field preferred, or equivalent work experience
• 5+ years of proven project management experience in a matrix environment
• Ability to manage multiple complex projects simultaneously
• Proficiency in Excel and familiarity with SKP and Securebase
• Experience in customer-facing roles and managing cross-functional teams