Senior Service Desk Technician

Job Summary

A company is looking for a Senior Service Desk professional to provide technical support for Microsoft 365 and Azure environments.

Key Responsibilities

• Manage issues through various inbound requests including phone, email, and chat
• Respond to customer requests in a timely and professional manner
• Troubleshoot and resolve Microsoft 365 and Azure operational and connectivity issues

Required Qualifications

• At least 1 year of experience in Microsoft 365 support and administration
• At least 1 year of experience in Microsoft Azure support and administration
• Experience with client handling and ticket management
• Able to thrive in a rapidly changing environment