Senior Solutions Architect

Job Summary

A company is looking for a Senior Solutions Architect (Remote).

Key Responsibilities

• Manage critical CCaaS and UCaaS partnership relationships
• Oversee each project's life cycle from inception to completion, ensuring client satisfaction
• Develop and lead in-house training for CC&C and Sales resources

Required Qualifications

• Bachelor's Degree or equivalent experience with a minimum of ten (10) years' experience in collaboration and contact center
• Extensive experience in developing strategic solution architecture plans
• Minimum of five (5) years of experience with public, private, and cloud strategy and/or architecture
• Current understanding of UCaaS and CCaaS technologies
• Certifications in relevant technologies such as Twilio, Amazon Connect, or Cisco