Senior Support Services Specialist

Job Summary

A company is looking for a Senior Support Services Representative.

Key Responsibilities:

• Manage client relationships and address technical issues for premium clients
• Ensure timely resolution of client inquiries and troubleshoot technical problems
• Prepare bi-weekly reports on support metrics and collaborate with internal teams for issue resolution

Required Qualifications:

• Strong knowledge of platform functionality and optimal workflows
• Experience in managing recurring client relationships and driving renewals
• Technical aptitude with a willingness to learn new technologies
• Ability to mentor and guide other representatives
• Experience in leading client calls effectively