Service Desk Analyst

Job Summary

A company is looking for a Service Desk Level 1 Analyst.

Key Responsibilities

• Provide end-user technical support and troubleshooting for hardware, systems, and network environments
• Respond to network and server alerts to ensure maximum uptime of devices
• Build credibility with clients by resolving inquiries and maintaining relationships

Required Qualifications

• Experience supporting and administering VPN clients
• Basic understanding of SharePoint
• Experience with ticketing software such as ServiceNow, Cherwell, or Remedy
• Experience supporting Windows 10/11 and MS Office, including Office 365
• Ability to work independently and exercise discretion in client interactions