Service Desk Analyst

Job Summary

A company is looking for a T2 Service Desk Analyst to provide technical support and manage user accounts.

Key Responsibilities

• Perform account creations and deactivation in Microsoft Entra and manage SharePoint access requests
• Provide Level 2 end user support for Office 365, Windows 10, Mac OS, and other administrative functions
• Develop client-specific documentation and review escalated tickets for process improvement opportunities

Required Qualifications

• 2-4 years of experience in a Service Desk, Onsite Support, or call center IT support environment
• Experience with SharePoint administration and Fresh Service ticketing platform
• Technical proficiency with Windows, Office, MAC iOS, and networking concepts
• Previous experience in biotech or pharma is strongly preferred
• College or technology school degree preferred