Service Desk Specialist

Job Summary

A company is looking for a Service Desk Specialist I.

Key Responsibilities

• Respond to a wide range of incidents and requests via phone and online channels
• Diagnose, classify, resolve, or delegate issues while providing superior customer service
• Assist business partners with larger projects and complete additional assignments as directed

Required Qualifications

• One to two years of practical Service Desk/Help Desk Support experience
• PC literate with knowledge of remote assistance
• Ability to adapt to changing business processes and technologies
• CompTIA A+ certification preferred
• Office Suite knowledge preferred