Service Operations Lead

Job Summary

A company is looking for a Service Operations Lead to oversee operational support teams and ensure high-quality service performance.

Key Responsibilities

• Provide leadership and guidance to Operations Support Leaders, ensuring effective communication and collaboration
• Oversee operational performance to meet SLAs and KPIs, ensuring adherence to processes and procedures
• Support major incident resolution and drive continuous improvement initiatives across the team

Required Qualifications

• Experience in a service-aligned model managing specialized service teams
• Proven track record of leading teams with a focus on process improvements and automation
• Strong understanding of service management frameworks, ideally with relevant accreditations
• Exceptional leadership and people management skills
• Ability to inspire and motivate a diverse, global team