Service Operations Manager

Job Summary

A company is looking for a Manager, Service Operations - Northwest.

Key Responsibilities

• Drive strategies to exceed customer expectations and align with business objectives
• Define and improve core service delivery processes and protocols
• Analyze performance metrics and conduct reviews to enhance service levels and customer experience

Required Qualifications

• Bachelor's Degree or equivalent industry experience
• Seven (7) + years of healthcare service delivery or operational experience
• Experience managing customer and supplier relationships
• Familiarity with operational strategies (OEM or ISO) preferred
• Proficiency in Microsoft Office Suite