Slate Technology Analyst

Job Summary

A company is looking for a Slate Technology Analyst.

Key Responsibilities

• Respond to and resolve support requests via Slate Direct and live chat inquiries
• Schedule and conduct 1:1 support calls with clients as needed
• Draft documentation and identify training opportunities for clients

Required Qualifications

• 3+ years of Technolutions Slate implementation experience
• Preferred background in higher education enrollment/advancement operations or systems support
• Proficiency in major Slate modules and configurable joins
• Intermediate to advanced knowledge of Slate's data tables
• Experience with SaaS custom support and troubleshooting using ticketing systems like Zendesk