Social Media Project Manager

Job Summary

A company is looking for a Social Media & Moderation Project Manager to lead client-facing projects across online communities, forums, and social platforms.

Key Responsibilities

• Serve as the primary operational point of contact for assigned social media, community management, and moderation projects
• Own the execution of social media moderation and community engagement initiatives, ensuring alignment with client brand voice and standards
• Build and foster strong client relationships through regular reporting, meetings, and insights delivery

Required Qualifications

• 3-5 years of experience managing social media, community management, or moderation projects
• Proven experience leading remote teams in a client-facing role
• Strong expertise across social platforms such as Facebook, Instagram, Twitter/X, TikTok, and Reddit
• Experience managing QA processes, KPI/SLA deliverables, and performance improvement plans
• Familiarity with tools like Zendesk, Khoros, or Trello is a plus