Solution Owner for IT Applications

Job Summary

A company is looking for a Solution Owner for Customer Support IT Applications.

Key Responsibilities

• Act as the primary IT liaison for Customer Support, identifying new business initiatives and defining success metrics
• Collaborate with Technical Architects to design solutions and ensure compliance with IT standards
• Maintain ownership of projects from requirements through implementation, ensuring successful outcomes

Required Qualifications

• Minimum 3 years in IT business analysis, solution management, or product ownership supporting Customer Support or CRM applications
• Demonstrated ability to develop effective technology solutions for complex support challenges
• Familiarity with PowerSchool and related support system architectures
• Experience collaborating with cross-functional technical and support teams
• Salesforce Admin certification or Agentforce certification preferred