Staff Data Analyst

Job Summary

A company is looking for a Staff Data Analyst, SOC/Support.

Key Responsibilities

• Investigate customer usage, enablement, and engagement to unlock value in the install base
• Develop and present data-driven narratives to support strategic planning and business reviews
• Conduct complex data analysis and maintain reporting processes for key support metrics and customer health

Required Qualifications

• Bachelor's degree in a quantitative field or equivalent practical experience
• 5+ years of experience in data analytics or business intelligence, preferably in a B2B SaaS environment
• Advanced proficiency in SQL for data querying and manipulation
• Experience with BI tools such as Sigma, Tableau, Looker, or Power BI
• Ability to partner with senior leaders and influence strategic decision-making