Student Advisor

Job Summary

A company is looking for a Student Advisor (Facebook & WhatsApp) to engage with parents and guide them in booking academic evaluations.

Key Responsibilities

• Communicate with parents via WhatsApp and Messenger to provide information and guidance on curriculum and evaluation sessions
• Respond to inbound leads, assess intent, and qualify users for follow-up by the enrollment team
• Collect user feedback and provide insights to improve conversation quality and lead performance

Required Qualifications

• Bachelor's degree or above
• Fluency in English and Mandarin
• Prior experience in education, online customer service, or course sales is preferred
• Familiarity with WhatsApp and Facebook Messenger communication styles
• Self-motivated and organized, with the ability to work remotely