System Administrator

Job Summary

A company is looking for a System Administrator.

Key Responsibilities

• Administer and maintain Zendesk Support, Guide, Chat, Talk, and other tools
• Configure and optimize settings, including triggers, automation, and user roles
• Identify opportunities for process improvement and serve as the primary point of contact for Zendesk inquiries

Required Qualifications

• Experience with Zendesk tools and administration
• Strong understanding of configuration and optimization of software settings
• Ability to manage user roles and permissions effectively
• Experience in documenting configurations and processes
• Willingness to stay current with software updates and features