Systems Administrator II

Job Summary

A company is looking for a Systems Administrator II (MS Entra ID).

Key Responsibilities

• Implement and manage Tier 1-2 help desk functions for B2B, Microsoft 365, and related applications
• Resolve IT issues in a high volume, fast-paced environment while managing ticket queues
• Support Help Desk operations by training and mentoring team members and ensuring adherence to SLAs

Required Qualifications

• Bachelor's degree in computer science, electronics engineering, or a related technical discipline; 8 years of relevant experience may substitute for education
• Extensive knowledge of systems and networks, including high volume/high availability systems
• Experience providing IT Help Desk support across multiple work sites
• Basic administration experience with MS Entra ID or Active Directory
• Familiarity with Microsoft 365, Azure AD, and cybersecurity standards