Technical Writer (Fully Remote)

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build thoughtful, scalable software that redefines what law enforcement and public safety tools can be. Our users are diverse, and we’re deeply committed to building a team that reflects and embraces that diversity in background, perspective, and experience.

We’re looking for a Technical Writer who brings clarity, care, and confidence to their work. This role sits at the intersection of product, people, and communication, supporting both our customers and internal teams with accessible, timely, and thoughtful documentation. Whether helping an agency onboard new tools or enabling our team to support customers quickly and with ease, your words will guide and empower others.

You’ll thrive in this role if you’re someone who naturally takes initiative, pays close attention to detail, and enjoys working collaboratively with cross-functional partners. You’re comfortable stepping into a fast-moving environment and enjoy finding the signal in the noise. You care deeply about making complex things understandable and you enjoy proactively anticipating needs before they’re voiced.

What You Can Expect To Work On
• Write clear, supportive release notes and product guides for new features and enhancements.
• Keep internal (Mark43-facing) and external (customer-facing) documentation up to date and easy to navigate.
• Translate technical product specs into language that works for users of all experience levels.
• Track and update screenshots, visuals, and workflow documentation to reflect the latest version of our tools.
• Maintain and organize our documentation libraries and knowledge bases.
• Work closely with product, design, engineering, and customer-facing teams to understand and plan for upcoming documentation needs.
• Keep stakeholders informed and engaged through proactive, thoughtful communication.

What We Are Looking For
• 2+ years of experience in a high-volume Technical Writing role.
• A track record of writing for audiences with a wide range of technical comfort levels.
• Comfort managing your own timelines and projects with transparency and follow-through.
• A clear, consistent writing style that balances warmth, accuracy, and accessibility.
• Curiosity and openness when collaborating across teams.
• Experience with knowledge management tools and an openness to learning new ones.

What You Can Expect From Us
• The chance to contribute to meaningful, mission-driven work that supports first responders and the communities they serve.
• A supportive and inclusive culture that values collaboration, communication, and kindness.
• Opportunities to grow both in this role and across new areas as the team and product evolve.
• Thoughtful feedback, professional development support, and the chance to help shape processes as we scale.
• Competitive salary, meaningful equity, and comprehensive benefits.