User Training Manager

Job Summary

A company is looking for a Manager of User Training and Engagement.

Key Responsibilities

• Build a structured, scalable client onboarding and training experience for technical end users in the revenue cycle
• Develop and maintain reusable train-the-trainer materials for various teams to support users
• Partner with subject matter experts to create engaging, actionable training content based on real-world use cases

Required Qualifications

• 5+ years of experience in designing and delivering user onboarding for technical workflows, with a focus on healthcare revenue cycle
• Strong instructional design foundation and understanding of adult learning principles
• Proven ability to work cross-functionally to create impactful learning materials from evolving product workflows
• High degree of autonomy and initiative in a startup environment
• Exceptional collaboration skills with a focus on action and iterative learning