Vendor Operations Manager

Job Summary

A company is looking for a Vendor Operations Manager.

Key Responsibilities

• Oversee execution of the vendor operations strategy
• Manage operational performance, tracking and reporting on operational KPIs
• Be the primary point-of-contact for BPO vendor collaboration and communication

Required Qualifications

• 5+ years of experience in BPO vendor management, customer service operations, or player support leadership
• 3+ years managing direct reports and proficient in expectation management and performance management
• Experience managing multiple BPO vendors with a combined total of 50+ staff
• Mastery of support operations workflows, workforce management, and quality assurance
• Proficient in analytics software such as Tableau and New Relic