Senior Operations Manager

Job Summary

A company is looking for a BPO Sr. Operations Manager to lead and evolve a high-growth BPO program in the healthcare technology space.

Key Responsibilities

• Serve as the senior operational lead and key stakeholder for a complex, multi-channel BPO program
• Design, implement, and continuously improve processes and workflows to ensure quality and efficiency
• Lead and mentor a cross-functional team, fostering a high-performance and growth-focused environment

Required Qualifications

• Minimum 2 years of experience in operations leadership, particularly in outsourced service delivery or BPO programs
• Demonstrated ability to lead high-performing teams and deliver measurable business outcomes
• Strong operational and analytical acumen, comfortable with forecasting and performance analysis
• Executive-level communication skills with a consultative approach to client success
• Experience managing programs with fast-changing scopes and navigating ambiguity