Operations Manager

Job Summary

A company is looking for an Operations Manager who will oversee customer support and operational processes.

Key Responsibilities:

• Manage Customer Support team KPIs, ticket triage, and resolution workflows
• Enhance operational efficiency and oversee financial reconciliations
• Implement incident response protocols and lead training for support teams

Required Qualifications:

• Working knowledge of cloud-based SaaS applications
• 3+ years of experience in technical customer support
• Strong management skills
• Ability to understand technical concepts for guidance and solutions
• Willingness to travel 2-3 weeks per year for events