Director of Operations

Job Summary

A company is looking for a Director of Operations.

Key Responsibilities

• Own and optimize the student-counselor matching process and manage a team of student success managers
• Lead recruitment, onboarding, and quality management of the global counselor network
• Oversee customer support teams and develop operational processes for new product launches

Required Qualifications

• 3-7 years of experience in operations, customer success, or program management
• Experience in managing customer escalations and a background in recruiting is a plus
• Proven experience in a startup or high-growth service environment
• Experience building workflows in tools like HubSpot or Salesforce
• Collaborative mindset with the ability to balance strategy and execution