Operations Supervisor

Job Summary

A company is looking for an Operations Supervisor to support the management of the Representative team and ensure efficient service delivery.

Key Responsibilities

• Ensure superior service quality is delivered to all customers and provide escalation support for agents
• Collaborate with the Operations Manager to meet or exceed key performance metrics and maintain a positive remote work environment
• Monitor real-time queues and evaluate processes to improve operational efficacy and service

Required Qualifications

• Bachelor's degree in business or related field, or equivalent professional experience
• Three years of professional customer service experience and one year of large team supervisory experience
• Ability to work full time from 11:00 am to 8:00 pm Central Time Zone, Monday through Friday
• Ability to communicate effectively in American Sign Language (REQUIRED)
• All offers of employment are contingent upon clear results of a thorough background check and drug screen