Healthcare Operations Manager

Job Summary

A company is looking for a Manager, HCS Operations Support with call center experience.

Key Responsibilities

• Oversee operational teams supporting care review, case management, and health management activities
• Manage team performance, providing coaching, training, and mentoring to staff
• Ensure compliance with regulatory standards and maintain customer satisfaction through effective staffing and performance monitoring

Required Qualifications

• Associate's Degree or equivalent combination of education and relevant experience
• Minimum of 5 years of operations or administrative experience in healthcare, including at least 1 year in a supervisory role
• Preferred: Associate's or Bachelor's Degree
• Preferred: 3+ years of supervisory experience in healthcare or health plan
• Preferred: Experience in managed care operations and as a Medical Assistant