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Director of Patient Operations

7/10/2025

No location specified

Job Summary

A company is looking for a Director, Patient & HUB Operations, Rare Disease.

Key Responsibilities
  • Oversee the operational strategy and execution of the RETHYMIC CONNECT patient support program for rare disease products
  • Manage the HUB service team to ensure high-quality service delivery to patients and healthcare providers
  • Develop performance dashboards and optimize patient/caregiver experience based on brand insights


Required Qualifications
  • Bachelor's or master's degree in business, scientific, or related field
  • Minimum of 8 years of commercial or operations experience in biotech/pharmaceuticals
  • At least 5 years leading HUB operating teams, with experience in cell, gene, or tissue therapies preferred
  • In-depth knowledge of pharmaceutical compliance and patient access requirements
  • Experience managing multiple patient service and reimbursement vendors

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