Virtual Contact Center Trainer

Job Summary

A company is looking for a Virtual Contact Center Trainer - 100% Remote.

Key Responsibilities

• Facilitate virtual instructor-led training for new hires and existing contact center associates
• Evaluate learner progress through assessments and hands-on practice
• Collaborate with instructional designers to update and revise training materials

Required Qualifications

• Bachelor's degree required
• 2+ years of relevant experience
• Knowledge of training strategies and adult learning theory
• Proficiency with virtual classroom software and Microsoft applications
• Classroom management skills and emotional intelligence