Workforce Real-Time Coordinator

Job Summary

A company is looking for a Workforce Real Time Coordinator to manage real-time resources across various communication channels.

Key Responsibilities

• Manage ticket distribution, scheduling, and adherence across Voice, Email, and Messaging channels
• Monitor incoming volumes in real-time and arrange additional coverage as necessary
• Collaborate with management to analyze and improve support delivery

Required Qualifications

• Work experience in an analyst position
• Previous experience using CX platforms, preferably Zendesk
• Basic proficiency in Google Sheets/Microsoft Excel
• Amazing work ethic and ability to multitask
• Willingness to learn and master new systems