Administrative Assistant & Billing Specialist in Behavioral Health Group Practice *100% remote, NY

Northeast Psychological Wellness is a group mental health practice in New York that is seeking a fully remote Administrative Assistant & Medical Billing Specialist to lend clerical support to 18 psychotherapists who are also working remotely.

The hours would be from 9 AM to 5 PM EST on Tuesday through Friday for a total of 28 hours per week, with the likelihood of this role evolving into a 5 day a week position for a total of 35 hours per week. The ideal candidate should have experience with medical/behavioral health insurance billing, using an electronic health record (preferably Simple Practice). They should be able to multi-task, handle a wide range of office tasks in a very busy practice, and also be able to provide polite, friendly, and professional assistance to patients via phone and email. Great customer service is essential! The candidate must be exceptionally detail-oriented and a quick learner.

This is a W2 position, not a 1099 or independent contractor position. Please send us a cover letter, along with your resume.

Responsibilities
• Answer telephone, relay messages, and provide information when necessary
• Respond to emails from potential patients
• Schedule and confirm patient appointments
• Create electronic charts for new patients
• Navigate our easy-to-use EHR/EMR called Simple Practice (prior experience is highly preferred)
• Verify patients’ insurance coverage
• Post insurance payments
• Follow up with insurance companies for unpaid or denied claims
• Submit electronic claims daily
• Maintain administrative spreadsheets
• Attend staff meetings, as needed
• Collaborate and communicate with the mental health care team
• Perform other related duties & responsibilities as assigned

Qualifications
• Bachelor’s degree preferred
• At least 1 year of medical/behavioral health billing experience
• Familiarity with both in-network and out-of-network billing
• Familiarity with billing and coding laws in New York
• At least 1 year of related experience working in a medical or behavioral health facility

Additional Qualifications
• Must be able to work independently and efficiently, as well as part of a team
• Exceptional organizational skills and attention to detail
• Excellent oral and written communication skills
• Must have working knowledge of Microsoft Office & Microsoft Excel or Google Workspace
• The ability to easily learn our behavioral health EHR/EMR called Simple Practice
• Flexibility to handle multiple tasks and deadline pressures
• Ability to take initiative, but also to accept direction and seek guidance appropriately
• Ability to manage confidential information with sensitivity and discretion (in a HIPAA-compliant way)

Other Details
• PLEASE SUBMIT A COVER LETTER WITH YOUR APPLICATION IN ORDER TO BE CONSIDERED FOR THE POSITION. ANY APPLICATION WITHOUT A COVER LETTER WILL NOT BE REVIEWED.
• PLEASE DO NOT CALL OUR OFFICE DIRECTLY. PLEASE APPLY ON INDEED OR EMAIL US AT [email protected].

Job Types: Full-time, Part-time

Pay: $22.00 per hour

Expected hours: 28 per week

Benefits:
• 401(k) matching
• Paid time off
• Retirement plan

Application Question(s):
• In which state do you reside?
• Have you worked at a mental/behavioral health company before? If so, please describe your role and experience.
• Please describe your customer service experience, especially as it relates to working within the mental health or medical field.
• Please describe your experience with behavioral health/ medical billing.
• Do you have experience with both in-network and out-of-network billing?
• Which EHRs/EMRs do you have experience working with?
• What else would you like to share that would be helpful in determining if you’d be a good fit for this position?
• When would you be available to begin working the required schedule (Tue-Thur, 9 AM – 5 PM EST)?

Work Location: Remote