Digital Adoption Specialist

Job Summary

A company is looking for a Digital Adoption Specialist responsible for designing and executing adoption programs to enhance customer success with their products.

Key Responsibilities

• Build and maintain structured adoption journeys using an omni-channel approach
• Design and run proactive campaigns to promote adoption of specific features and workflows
• Execute ad-hoc touchpoints to drive adoption and monitor performance for potential scaling

Required Qualifications

• 3+ years of experience in digital adoption, customer success, or product enablement
• 3+ years of hands-on experience with Network For Good or EveryAction products
• Strong writing skills for creating engaging customer-facing content
• Analytical skills to measure adoption impact and refine programs
• Collaborative mindset with proven success in cross-functional teamwork