Technical Customer Care Specialist

Job Summary

A company is looking for a Technical Customer Care Specialist II.

Key Responsibilities

• Provide technical support for customer inquiries and escalated requests
• Research and troubleshoot customer issues, documenting resolutions and follow-ups
• Build relationships with customers and collaborate with cross-functional teams

Required Qualifications

• High School Diploma/GED with 3 years of relevant experience, or equivalent education and experience
• Ability to work flexible hours and independently as well as in a team
• Strong technical troubleshooting skills
• Experience in a related field
• Dependability and reliability in handling multiple priorities