Admissions Training Manager

Job Summary

A company is looking for a Corporate Training and Quality Manager.

Key Responsibilities

• Create and implement training programs for admissions staff
• Facilitate training sessions through various mediums and ensure staff are updated on best practices
• Monitor and assess the quality of admissions interactions and provide coaching for staff improvement

Required Qualifications

• Bachelor's degree in psychology, counseling, social work, or a related field
• 5+ years in training or staff development, preferably in behavioral health or healthcare
• 3+ years in a leadership or supervisory role, ideally in a high-volume contact center or admissions setting
• Strong understanding of co-occurring substance use and mental health conditions
• Experience in creating learning content and using learning management systems (LMS) preferred