Agency Operations Analyst

Job Summary

A company is looking for an Agency Operations Analyst.

Key Responsibilities

• Support operational duties including updates to partner data, sales agreement setup, and processing partner payments
• Provide daily production support, including research and analysis of compliance inquiries and troubleshooting system errors
• Facilitate operations-based projects focusing on system changes, process improvements, and compliance updates

Required Qualifications

• High School diploma or equivalent experience required
• Moderate knowledge of systems and processes
• Experience in coaching, mentoring, and training team members
• Ability to support User Acceptance Testing for system enhancements
• Proven ability to identify and implement ideas for improved efficiency