AI Product Owner

Job Summary

A company is looking for a OneReach AI Product Owner.

Key Responsibilities

• Collaborate with stakeholders to execute the product vision, strategy, and roadmap for customer support
• Act as the voice of the customer by gathering and prioritizing use cases to meet user needs
• Create and manage the backlog, defining project charters, user stories, and acceptance criteria

Required Qualifications

• Minimum of 5 years' experience in delivering complex customer support solutions
• Understanding of end-to-end software development processes and business requirements
• Experience in knowledge management and conversational AI is a plus
• Demonstrated influencing skills in a decentralized environment
• Technical proficiency in MS Word, Excel, PowerPoint, SharePoint, and Salesforce or similar CRM