Call Center Agent

About Us

At Sharpcontra, we are committed to delivering innovative solutions that connect clients with meaningful brand experiences. Based in Santa Ana, CA, our company is built on a foundation of creativity, strategic thinking, and measurable results. We are passionate about helping businesses grow by crafting marketing campaigns that drive engagement and deliver real impact.

Job Description

We are looking for a dedicated and reliable Call Center Agent to join our team. The ideal candidate will be responsible for managing incoming and outgoing customer calls while maintaining a positive and professional demeanor. This role requires strong communication skills, problem-solving abilities, and a customer-focused attitude to ensure an excellent experience with every interaction.

Responsibilities

• Answer inbound calls and respond to customer inquiries in a professional manner

• Make outbound calls to follow up on customer issues or provide requested information

• Accurately document call details and maintain customer records

• Resolve customer concerns efficiently and escalate issues when necessary

• Meet daily and weekly performance metrics and goals

• Maintain product knowledge and stay updated on company procedures and policies

• Work collaboratively with team members and supervisors

Qualifications

• High school diploma or equivalent required

• Previous call center or customer service experience preferred

• Excellent verbal and written communication skills

• Strong listening and interpersonal skills

• Ability to multi-task, stay organized, and handle high call volumes

• Basic computer proficiency and data entry skills

• Must be punctual and reliable

Benefits

• Competitive salary based on experience ($32,000–$45,000 per year)

• Opportunities for career growth and professional development

• Comprehensive training and ongoing support

• Dynamic and team-oriented work environment

• Paid time off and company holidays