Application Architect

Job Summary

A company is looking for an Application Architect to shape the Customer Service technology landscape.

Key Responsibilities

• Lead the architecture for the Service Agile Release Train, aligning technologies with business capabilities
• Guide and mentor solution leads in developing end-to-end architectural workflows and governance processes
• Design technical solutions, oversee onboarding of new technologies, and implement best practices for technology platforms

Required Qualifications

• 10 or more years of IT experience with expertise in architecture across multiple domains
• Proven ability to align technical strategies with business goals, particularly in customer service
• Strong leadership and mentorship skills, with the ability to influence stakeholders
• Advanced skills in architecture principles and frameworks for business capability mapping
• Experience in researching and recommending innovative technologies and guiding compliance processes