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Avaya to Five9 Migration Engineer

8/21/2025

No location specified

Job Summary

A company is looking for an Avaya Contact Center Engineer.

Key Responsibilities
  • Serve as the technical lead and strategist for an Avaya-to-Five9 migration
  • Collaborate with internal engineering resources and external vendor technical leads
  • Help architect a repeatable migration framework that spans multiple business units
Qualifications
  • Proven experience migrating from Avaya to cloud-based contact center platforms, ideally Five9
  • Deep technical understanding of Avaya contact center systems, including legacy call flow logic
  • Experience working with Visio diagrams and building out scalable flows
  • Strong command of telecom engineering concepts and contact center architecture
  • Ability to thrive in an environment with resistance to change and long-tenured SMEs

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