Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Service Representative to work from home in Texas.

Key Responsibilities

• Respond to customer service calls and correspondence according to Standard Operating Procedures
• Process correspondence and document contacts in accordance with established procedures
• Complete system updates in line with Standard Operating Procedures and contract requirements

Required Qualifications

• Fluent in English and Spanish
• High school diploma or equivalent with at least one year of relevant experience
• Proficient in data entry and familiar with Microsoft Word, Excel, and other Windows products
• Knowledge of child support policies and payment processing procedures
• Ability to work independently and manage schedules effectively