Billing Specialist

Job Summary

A company is looking for a Billing Specialist - Latin America Contractor.

Key Responsibilities

• Handle refund requests as the primary point of contact through calls and emails
• Explain billing policies and renewal terms transparently to customers
• Evaluate refund requests and ensure accurate account updates in Salesforce and Recurly

Required Qualifications

• 2+ years of experience in billing operations, finance support, or customer service
• Experience handling inbound billing and refund inquiries professionally
• Familiarity with Salesforce, Recurly, or similar platforms
• Ability to remain calm during escalated conversations
• A mindset focused on customer fairness and company sustainability