Business Analyst

Job Summary

A company is looking for a Business Analyst to support enterprise performance tracking and operational improvement.

Key Responsibilities:

• Support PMO operations by analyzing performance data related to SLAs and KPIs
• Track service metrics, identify gaps, and recommend corrective actions for continuous improvement
• Create dashboards and executive-level reports for service performance and project health

Required Qualifications:

• 2 years of experience with a BS/BA, or 6+ years without a degree
• Familiarity with PMO functions and SLA/KPI tracking
• Experience with Agile methodologies and managing backlog items
• Proficiency in Microsoft Office tools including Excel, PowerPoint, and Visio
• U.S. Citizenship and ability to obtain agency clearance