Business Program Manager

Job Summary

A company is looking for a Business Program Manager.

Key Responsibilities

• Lead the definition and execution of business strategies and change management processes
• Manage a portfolio of projects, ensuring alignment with business objectives and stakeholder communication
• Collaborate with cross-functional teams to design and optimize security-compliant programs

Required Qualifications

• Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years of experience in program management or process improvement
• Experience in a customer-facing or customer support role with strong troubleshooting skills
• Proven experience in project management, preferably in a support or IT environment
• Knowledge of support tools such as ticket management systems and CRM
• Ability to analyze data and make informed decisions